Continuous monitoring, zero blind spots
From 1-5% manual sampling to 100% automated coverage. AI reads every interaction — audio, transcript, WhatsApp, email, medical records — scores against compliance frameworks, generates timestamped evidence, routes critical findings in real-time.
By industry
Built for regulated environments
59%
Non-compliance detected
Hidden by manual sampling
68.9%
Single-rule violations
One missing disclaimer
20x
Coverage increase
From 5% to 100%
Sample findings — Insurance
- Missing risk disclaimers in 42% of policy sales
- Undue promises detected in 17% of retention calls
- Premium calculation errors in 8% of quotes
Compliance framework:
Insurance sales compliance protocol
Deep dive
Insurance: 59% hidden non-compliance
Manual QA sampled 5% of calls. SmartAudits audited 100% and found 59% non-compliance — with 68.9% caused by a single missing disclaimer.
Compliance breakdown
Framework layers
Coverage comparison
From 5% sampling to 100% coverage
Manual QA (5% sampling)
Only 5 interactions audited. 95 blind spots.
SmartAudits (100% coverage)
All 100 interactions audited. Zero blind spots.
Framework
Six-layer compliance engine
Every interaction passes through six automated checkpoints. Click to see how each layer works.
Pattern analysis
Compliance heatmap — week view
Visualize compliance rates by hour and day. Spot patterns: late-shift violations, Monday morning gaps, training opportunities.
Transformation
From reactive sampling to continuous intelligence
Manual Auditing
- •1-5% random sample
- •3-7 day lag for results
- •No timestamp evidence
- •Extrapolated findings (95% blind spots)
- •Manual note-taking, subjective scoring
SmartAudits
- •100% automated coverage
- •Real-time detection & routing
- •Timestamped field-level evidence
- •No blind spots, no sampling bias
- •Deterministic scoring, audit-ready exports
Agent insights
Compliance by agent — coaching precision
SmartAudits reveals which agents need coaching and exactly which rules they're missing. No more guesswork.
Maria Lopez
Agent ID: 4521
92%
Violation breakdown:
- Missing disclaimer2
- Undue promises1
Carlos Ruiz
Agent ID: 3892
32%
Violation breakdown:
- Missing disclaimer42
- Undue promises18
- Identity verification7
Case studies
Built for the hardest audit problems
Bupa Chile
Clinical Double Check at Scale
Challenge
Manual review of radiology/lab reports covered only 2-3% of volume. High-risk findings (acute appendicitis, hernias) often missed.
Solution
SmartAudits reads 100K+ free-text medical reports monthly. AI classifies findings against clinical criteria and routes urgent cases to specialist queues in real-time.
100K+
Reports processed/month
Real-time
Acute finding routing
98.7%
Classification accuracy
Insurance Leader
59% Hidden Non-Compliance
Challenge
Manual QA sampled 5% of sales calls. Assumed compliance was acceptable. No visibility into systematic violations.
Solution
SmartAudits audited 100% of calls. Found 59% non-compliance rate — 68.9% caused by a single missing risk disclaimer. Identified exact agents responsible.
59%
Non-compliance detected
68.9%
Single-rule cause
20x
Coverage increase
Global Car Rental
Answer-but-Unresolved Gap
Challenge
Agents verbally acknowledged customer requests but logged no system action. 46% of interactions had resolution gaps. 83% of upsell opportunities missed.
Solution
SmartAudits verifies that every verbal commitment has a corresponding system action. Flags respond-without-resolve patterns and revenue leaks.
46%
Resolution gaps found
83%
Upsell opportunities
100%
Action verification
Platform
Real-time compliance dashboard
Every finding, every agent, every timestamp — in one unified view. Built for compliance teams, auditors, and regulators.
Compliance Rate (24h)
87%
1,234 interactions audited
Top Violations
- Missing disclaimer42
- Undue promises18
- Identity gaps7
Exception Queue
#087231
M. Lopez
#087232
C. Ruiz
#087233
A. Torres
See SmartAudits in action
Watch how SmartAudits processes 100K+ medical reports monthly, catches 59% hidden non-compliance, and generates timestamped evidence for every finding.