SmartVOC
Your call center
is lying to you.
Manual QA reviews only a sample. SmartVOC analyzes every call, chat, and email to show what was resolved, what failed compliance, and where revenue leaked.
of calls remain invisible to manual QA
audit coverage
every interaction
hidden non-compliance
MundoCall
missed upselling
AVIS
resolution gap
responding is not resolving
The problem
The 5% audited
hides 95% of operations.
Manual sampling creates comfortable averages and misses the root causes of revenue leakage, risk, and poor experience.
Manual QA — 5% sample
5 audited. 95 invisible.
SmartVOC — 100% coverage
Every call. Every second. Every agent.
46%
resolution gap
Agents respond. They do not resolve.
82.7%
upselling opportunities missed
Revenue left on every call.
68.9%
of non-compliance
comes from a single rule.
Full-spectrum analysis
Six layers deep.
One operational truth.
Transcription + normalization
Every call, chat, and email is transcribed, cleaned, and structured.
100%Intent & sentiment detection
Classify intent, emotional state, and satisfaction.
72%Acoustic signal analysis
Speech rate, decibels, and vocal stress beyond transcripts.
AudioCompliance scoring
Field-level green/red, traceable to the exact second.
67%Conversion tracking
Real rates by agent, queue, and time window.
0.5%Missed upselling detection
Identify every commercial moment agents miss.
82.7%Methodology
Operational frameworks
46%
Resolve vs. respond
A call is answered but not resolved when no real system action follows.
gap between answered and resolved calls
Real results
What SmartVOC uncovered
Finding
AVIS
Found that answering did not equal resolving and insurance upselling was systematically missed.
Impact
Audit 50 calls.
See what your QA is missing.
POCs start with 50 to 300+ calls and deliver root causes, revenue leaks, and compliance failures in weeks.